Our contact details:

Name: Dimitrios Alexiou

E-mail: info@dyslexiaexplained.org.uk

This privacy notice for DyslexiaExplained (‘we’, ‘us’, or ‘our’) describes how and why we might collect, store, use and/or share (‘process’) your information when you use our services (‘services’), such as when you:

·       Visit our website at http://www.dyslexiaexplained.org.uk

·       When you contact me or use my services.

Questions or concerns: Reading this privacy notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our services. If you still have any questions or concerns, please contact us at: info@dyslexiaexplained.org.uk

Our aims are to ensure that all personal data about children we support, parents/carers, visitors and other individuals is collected, stored and processed in accordance with the General Data Protection Regulation (UK GDPR) and the provisions of the Data Protection Act 2018 (DPA 2018). Data protection principles outline that personal data must be:

• Processed lawfully and fairly

• The purpose of processing must be specified, explicit and legitimate

• Adequate, relevant and not excessive

• Accurate and kept up to date

• Kept for no longer than is necessary

• Processed in a secure manner

This policy states how DyslexiaExplained will meet these standards and applies to all personal data, regardless of whether it is in paper or electronic format.

The type of personal information we collect

We currently collect and process the following information:

• Personal identifiers and biographical information, for example date of birth

• Contact details – for example home address, email address and telephone number

• Sensitive personal data – for example, details of why an individual seeks an assessment, details of a disability or specific learning difficulty, details of support a client/learner may have had in the past, assessment data, and notes written during and after support or assessment sessions or after other contact with client/learner

• Dates of meetings held with a client/learner

• Family Details – for example details of other family members with whom a client/learner or a client/learner’s school/college/workplace have given me consent to liaise

How we get your personal information and why we collect it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

We use the information that you have given us in order to plan and provide an assessment for an individual that the client has requested. When you request a diagnostic assessment we need to collate basic personal information about you (and/or your child). Background information is required to plan and inform the assessment process for you or your child, however you may wish to withhold personal information. We also obtain background information from educational or employment providers where appropriate.

Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:

(a) Your consent. You are able to remove your consent at any time. You can do this by contacting Dimitrios Alexiou (info@dyslexiaexplained.org.uk)

This website collects personal data to power our site analytics, including:

• Information about your browser, network, and device

• Web pages you visited prior to coming to this website

• Your IP address

This information may also include details about your use of this website, including:

• Clicks

• Internal links

• Pages visited

• Scrolling

• Searches

• Timestamps

We share this information with Squarespace, our website analytics provider, to learn about site traffic and activity.

This website uses cookies and similar technologies, which are small files or pieces of text that download to a device when a visitor accesses a website. These functional and required cookies are always used, which allow Squarespace, our hosting platform, to securely serve this website to you. This website uses analytics and performance cookies to view site traffic, activity, and other data. These cookies are used on this website, as described below, only when you acknowledge our cookie banner:

Cookie Name ~ Duration ~ Purpose

• ss_cid ~ Two years ~ Identifies unique visitors and tracks a visitor’s sessions on a site

• ss_cpvisit ~ Two years ~ Identifies unique visitors and tracks a visitor’s sessions on a site

• ss_cvisit ~ 30 minutes ~ Identifies unique visitors and tracks a visitor’s sessions on a site

• ss_cvr ~ Two years ~ Identifies unique visitors and tracks a visitor’s sessions on a site

• ss_cvt ~ 30 minutes ~ Identifies unique visitors and tracks a visitor’s sessions on a site

How we store your personal information

We follow strict security procedures in the storage and disclosure of your information, and all computer systems are password protected. We undertake strict procedures to prevent unauthorised access in accordance with the UK data protection legislation. We do not sell, rent or exchange your personal data with any third party. We will not share your information for marketing purposes with any third-party companies. We only use your contact details to supply you with information, visit you or send you an invoice or assessment report.

Your data protection rights

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal information.

Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at [insert email address, phone number and/or postal address] if you wish to make a request.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at info@dyslexiaexplained.org.uk

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk